Shipping & Returns
Shipping and Handling Charges
We are currently having a fixed shipping rates of $5.99 USD to all destination worldwide. Our shipping & handling charges cover the expenses we incur to process, pack, and ship your order.
Shipping Limitations
We ship worldwide and accept a wide range of shipping destinations. Nonetheless, in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know about our destination listings, contact us via support@groovexus.com
Delivery Times
While most orders placed Monday through Friday (excluding major holidays), will typically ship within 5-7 business days and arrive in between 10-20 business days after the shipment date, some circumstances may result in delayed shipping or delivery:
- Credit card payment issue
- Incorrect shipping address
- Severe weather impacting normal delivery times
- Orders held because items are out of stock. On infrequent occasions, we may be out of stock. In this case your order may take longer. We will contact you if this happens.
Tracking Your Package
We know you are eager to receive your order. When your package ships, we will send you an e-mail notification that contains a link to which you can track your shipment. You can also track the status of your shipment at 17track.net.
Returns
We does not accept returns or refunds on any products once the product is delivered to the carrier. For more enquiries, please contact us via support@groovexus.shop